Virginia Bids > Bid Detail

Customer Service Wait Times Analysis and Report

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Agency: State Government of Virginia
Level of Government: State & Local
Category:
  • B - Special Studies and Analyses - Not R&D
  • R - Professional, Administrative and Management Support Services
Opps ID: NBD14089096898954285
Posted Date: May 15, 2023
Due Date: May 25, 2023
Solicitation No: IFB 16984
Source:

To access the bid document, please visit the agency's website at below and search by your matched keyword:

https://mvendor.cgieva.com/Ven...
Views: Current Version ( 22 ) All Versions ( 22 )
Details


IFB-16984


  • Customer Service Wait Times Analysis and Report
  • Status: Open
  • Time Left:9 days, 17 hours
  • Closing:5/25/23 3:00 PM
  • Issued:5/15/23 12:53 PM
  • Last Updated:
  • Buyer:Wanda Knight

  • wanda.knight@dmv.virginia.gov
  • 804-249-5057



IFB-16984


  • Customer Service Wait Times Analysis and Report
  • Status: Open
  • Time Left:9 days, 17 hours
  • Closing:5/25/23 3:00 PM
  • Issued:5/15/23 12:53 PM
  • Last Updated:
  • Buyer:Wanda Knight

  • wanda.knight@dmv.virginia.gov
  • 804-249-5057

  • Issued By:Department of Motor Vehicles
  • Opportunity Type:Invitation for Bids (IFB)
  • Category:Non-professional Services - Non-Technology
  • Work Location:DMV Richmond Customer Service Center - 2300 West Broad Street, Richmond, VA 23269
  • Website:www.dmvnow.com
  • Open Responses:See solicitation documents Public Opening information.
  • Summary:DMV seeks to improve operations in its Richmond CSC, more specifically, to improve the amount of time a customer waits to see a Customer Service Agent (CSA) and then to complete their transaction with said CSA. Through the development of a Transformation Plan, the selected Supplier shall lead the DMV –Richmond location in achieving a significant reduction in customer wait times.

Documents
Document Size Description Posted On Type
IFB - 154 23-16984 Customer Service Wait Times Analysis.pdf (588.84 KB) IFB 154:23-16984 Complete IFB Package 5/15/23 RFx Document
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  • Grid 1 - Response
    • I1_1. Final DMV Acceptance of the Phase 1 Final Report for the DMV CSC.
    • NIGP Code: 96120 Customer Service Evaluation Services
    • Quantity: 1.00000 each
    • Delivery Date:

    • I1_2. DMV Final Acceptance of the Phase 2 Final Report - Customer Service Wait Times Analysis
    • NIGP Code: 96120 Customer Service Evaluation Services
    • Quantity: 1.00000 each
    • Delivery Date:

    • I1_3. DMV Final Acceptance of the Phase 3 Final Report - Customer Service Wait Times Analysis
    • NIGP Code: 96120 Customer Service Evaluation Services
    • Quantity: 1.00000 each
    • Delivery Date:

    • I1_4. DMV Final Acceptance of the Phase 4 Final Report - Customer Service Wait Times Analysis
    • NIGP Code: 96120 Customer Service Evaluation Services
    • Quantity: 1.00000 each
    • Delivery Date:

    • I1_5. DMV Final Acceptance of the Phase 5 Final Report/Complete Transformation Plan - Customer Service Wait Times Analysis
    • NIGP Code: 96120 Customer Service Evaluation Services
    • Quantity: 1.00000 each
    • Delivery Date:

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